Frequently Asked Questions

Kaptura works in 3 simple steps:

1. Set up your event: Create your event on our platform and get a unique QR code.
2. Guests scan: Guests scan the QR with their phones and access the gallery.
3. They share photos: They upload photos from their gallery or take new ones directly.
4. Watch live: Photos appear instantly on the big screen at the event.

The basic setup takes less than 5 minutes. You just need to:

• Create an account
• Set up your event
• Download the QR code

And that’s it! Your event is ready to receive photos from your guests.

No, you don’t need to install anything. Kaptura runs entirely from the web browser. Guests only need:

• A phone with a camera
• Internet access
• To scan the QR code

Everything works straight from the browser, with no downloads or installs.

Kaptura is perfect for any event where you want your guests to share photos:

• Corporate events: Conferences, launches, team building
• Celebrations: Weddings, birthdays, anniversaries
• Social events: Parties, gatherings, graduations
• Professional events: Networking, expos, workshops
• Sports events: Tournaments, marathons, competitions

Photos appear on the screen in less than 3 seconds after being uploaded. Our real-time technology ensures that:

• Photos are processed instantly
• The stream is smooth and uninterrupted
• It works perfectly even with many simultaneous users
• Image quality stays optimized

Kaptura supports all common image formats:

• JPEG/JPG: The most common format, perfect for photos
• PNG: Ideal for images with transparency
• HEIC: Native iPhone format (converted automatically)
• WebP: Modern format with better compression

Maximum size per photo: 10MB

Moderation is simple and fast:

• Control panel: Access a web panel from any device
• Preview: See photos before approving them
• Quick approval: One click to approve or reject
• Automatic setup: You can enable automatic approval if you prefer
• Notifications: Get alerts when new photos arrive

Kaptura needs an internet connection to work, but we have several options:

• Event WiFi: Set up a dedicated WiFi network
• Mobile hotspot: Use your phone’s hotspot
• Portable router: Bring your own WiFi router
• Data plan: Guests can use their mobile data

Recommendation: For large events, we suggest having dedicated WiFi for a better experience.

Yes, we offer a complete free trial.

• No credit card: You don’t need to provide any payment details
• Full access: Try all the features
• 1 free event: You can run a full event with usage limits

Kaptura is activated per event. That lets you use it when you really need it, without depending on a fixed subscription to operate.

• One-off activation: You pay when you want to use Kaptura at a specific event.
• No monthly fee: There’s no need to keep a fixed cost to go on offering the experience.
• Easier to sell: It lets you quote it as an add-on to the event.

Yes. Kaptura is designed so you can add it as an extra service within your offering.

• Venues: Add an innovative experience to your event package.
• Photographers: You can offer it as a complement to your coverage and delivery.
• Production companies: Integrate it as a digital activation for social or corporate events.
• Flexible final price: You decide how to present it and at what price to offer it to your client.

The per-event activation includes everything you need to run Kaptura during the event date.

• 1 active event with guest access via QR or link.
• Up to 5,000 photos with real-time display.
• AI moderation and control tools from the admin panel.
• Visual customization of the experience so it fits your brand or the event.
• Shared digital album available after the event.

Yes. If you need to assess a special case, a one-off implementation or a different activation model, we can review it with you.

• Corporate events: We can help you define the best way to implement it.
• Special cases: If your operation needs something different, let’s talk it through.
• Direct contact: Write to us at contacto@kaptura.com.ar