Terms & Conditions

1

Definitions

Kaptura: Web platform dedicated to the management, viewing and collaborative downloading of event photographs, operated by Kaptura.

Service: The set of features offered by Kaptura, including the creation of event albums, photo uploads, content moderation, on-screen viewing and professional tools depending on the type of account or product purchased.

Single Event: The basic unit of the service. It corresponds to a digital album associated with a specific event date, with a defined lifecycle (see section 3).

Organizer: Individual or legal entity that purchases Kaptura’s service to manage one or more Single Events.

Photographer: Partner account enabled by Kaptura to manage events and showcase their professional work within the albums.

Guest: User who accesses the platform via QR, link or code to interact with an event’s content.

Admin panel: Web interface accessed by the Organizer and the Photographer to configure and manage their events.

Safekeeping Phase: State of an album in which the photographs are not publicly visible but remain stored in a recoverable form for an additional period.

Album Extension: Additional payment that extends the lifetime of a specific album beyond its standard viewing period, or that allows it to be recovered from the Safekeeping Phase.

2

Products and options

Free event

Allows you to activate a single free event with a limited capacity of up to 10 photographs. The album stays active only during the 48 hours of the upload phase; when that period ends, the photographs are immediately and irreversibly deleted from the servers. This product does not include album extension or professional tools.

Single Event

One-time purchase per event. It includes a Single Event with the full lifecycle described in section 3, access to Artificial Intelligence moderation and the album extension option.

Partner accounts enabled by Kaptura

Manual access: Venues, photographers and production companies are enabled directly by Kaptura.
Professional tools: Depending on the account type, they may include branding, guest customization or specific operational workflows.
Commercial onboarding: These are not purchased through a public checkout, but through direct contact with Kaptura.

3

Single Event lifecycle

Every paid Single Event goes through the following phases sequentially and automatically:

A

Active Phase — 48 hours

Starts on the event’s start date and time set by the Organizer. During this period, Guests and the Organizer can upload photographs to the album. When the 48 hours are up, the upload function is automatically locked; it is not possible to add new photos once this window closes.

B

Viewing Phase — 30 days

The album remains accessible online to all Guests and the Organizer. Photographs can be viewed and downloaded freely during this period. We strongly recommend downloading the content of interest before this phase expires.

C

Safekeeping Phase — 30 additional days

If the Organizer does not pay for the Album Extension before the Viewing Phase ends, the album automatically moves to safekeeping status. The photographs are no longer publicly visible, but they remain stored on Kaptura’s servers and can be recovered by paying the extension fee in effect. This phase lasts a maximum of 30 days.

D

Permanent Deletion — 60 days after the event start

Once 60 calendar days have elapsed since the event start, if no extension payment has been recorded, Kaptura proceeds to irreversibly delete all photographs and album data from its servers. This action is permanent and unrecoverable. Kaptura assumes no responsibility for the loss of content once this term has passed.

Note on the Free event: Free events do not follow this cycle. The photographs are immediately and irreversibly deleted at the end of the 48 hours of the Active Phase, without going through the Viewing Phase or the Safekeeping Phase.

4

Album extension

The Album Extension is an additional per-album payment that allows you to extend its availability beyond the standard 30-day viewing period, or to recover it from the Safekeeping Phase. The extension fee in effect is published on the platform at the time of payment.

Availability: This service is available for paid Single Events. It is not available for Free events.

Recovery window: The extension must be paid before the 60 calendar days from the event start have elapsed. Once that term has passed and Permanent Deletion has been carried out, it is not possible to recover the content under any circumstances.

5

Intellectual property and image rights

Kaptura’s property: The platform, its source code, design, brand, logos and other proprietary elements are the exclusive property of Kaptura and are protected by applicable intellectual property laws. Use of the service does not transfer any rights over those elements to the user.

Content uploaded by users: The photographs uploaded by Guests or Organizers are and remain the property of their respective authors. By uploading a photograph, the user warrants that they are its author or that they hold the rights necessary to share it. The user grants Kaptura a limited, free and non-exclusive license to store, reproduce and distribute that image solely within the framework of the event to which it belongs and during the album’s lifecycle.

Responsibility for third-party image rights: The user who uploads content is solely responsible for having the consent of the people who appear in the photographs. Kaptura acts solely as a technical intermediary and is expressly released from all liability for claims arising from third-party image rights.

Content takedown request: If a person identifies a photograph in which they appear and has not given their consent for its publication, they can request its removal from the event Organizer or directly from Kaptura through the available contact channels. Kaptura will assess the request and, where appropriate, will proceed to remove the content.

6

Content and moderation policy

Prohibited content: It is strictly forbidden to upload pornographic or sexually explicit content, images of minors in inappropriate situations, violent material or material that incites hatred, content that infringes third parties’ copyright or image rights, unauthorized advertising or spam, and any material that breaches the laws in force in the Argentine Republic or in the country from which the service is accessed.

Automatic AI moderation: Kaptura offers an automatic moderation tool powered by Artificial Intelligence that analyzes the uploaded content and can reject or withhold photographs that breach the above policy. The Organizer acknowledges that this technology may have margins of error, both in the form of false positives (rejection of appropriate content) and false negatives (approval of inappropriate content). By choosing to disable manual moderation, the Organizer assumes responsibility for the content published in their event.

Manual moderation by the Organizer: The Organizer has tools in the admin panel to individually approve, reject or delete any photograph in their event, regardless of the outcome of the automatic moderation.

Removal by Kaptura: Kaptura reserves the right to remove without prior notice any photograph or album that, in its judgment, breaches these terms or poses a legal or reputational risk to the platform. In serious or repeated cases, Kaptura may suspend or cancel the responsible user’s account.

7

Registration and user accounts

Mandatory registration for end customers and partner accounts: To activate an event or access the admin panel, the user must register with a valid email address or through Google authentication.

Guests: Guests are not required to create an account to view and upload photographs to an event, unless the Organizer expressly enables that restriction for their album. In that case, Kaptura collects only the minimum data necessary for the system to work (IP address, device type and browser).

Accuracy of data: The user undertakes to provide truthful, complete and up-to-date information at the time of registration. Kaptura is not responsible for issues arising from incorrect or outdated data.

Account security: The user is responsible for keeping their access credentials confidential. Any activity carried out from their account will be deemed to have been carried out by the user themselves. If unauthorized access is suspected, they must notify Kaptura immediately through the available contact channels.

Account suspension and cancellation: Kaptura reserves the right to suspend or cancel accounts that breach these terms, with no obligation to refund the unused period in the event of cancellation for breach. The user may also request the cancellation of their account at any time; in that case, the terms and conditions described in section 8 will apply.

8

Payments, purchases and cancellations

Single Event — one-time payment

The Single Event is purchased through a single non-recurring payment. The charge is processed at the time of purchase. Once the service is activated for the configured event, no refunds will be made for lack of use or cancellation of the event by the user, except as set out in the refunds clause below.

Album extension

The album extension is an additional non-recurring payment associated with a specific event. Its purpose is to extend the album’s availability or recover it from the safekeeping phase, according to the conditions in effect at the time of purchase.

Refund policy

As a general rule, payments made are non-refundable. Kaptura may consider a full or partial refund, at its sole discretion, in the following exceptional cases:

Serious technical failures attributable exclusively to Kaptura that prevent use of the service during a significant part of the event.
Verifiable double charge due to a payment system error.

Refund requests must be made within 7 calendar days from the date of the charge, through the available contact channels (contacto@kaptura.com.ar), accompanied by the documentation supporting the claim. Kaptura reserves the right to request additional information before resolving.

Payment processors

Payments are processed by third parties (MercadoPago for the Argentine market; Paddle for the European market). Kaptura does not store credit or debit card data. Transactions are subject to the terms and conditions of each processor. Published prices may be shown with or without taxes depending on the jurisdiction; this will be indicated at the time of purchase.

9

Limitation of liability

Kaptura will not be liable for:

Technical failures beyond its control (power outages, connectivity drops of the internet provider of the event or the user, failures in third-party services such as CDN or cloud storage providers).
Minor server interruptions, software errors or periods of scheduled or unforeseen maintenance.
Loss of data due to not having downloaded the photographs within the album’s lifecycle.
Misuse of the downloaded photographs by other Guests or third parties.
Inappropriate content published by Guests in events where the Organizer has disabled manual moderation or automatic AI moderation.
Unauthorized access to the album by people who obtained the QR or access link through the Organizer or the Guests.
Indirect damages, loss of profit or loss of business opportunity arising from the use or inability to use the service.

In no event may Kaptura’s total liability towards the user exceed the amount actually paid for the product or service that gave rise to the claim, during the 12 months prior to the date of the triggering event.

10

European market — GDPR and right of withdrawal

The provisions of this section apply exclusively to users who purchased the service from the European Union or the European Economic Area (EEA) through kaptura.eu.

GDPR compliance: Kaptura processes the personal data of European market users in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation). Data processing is based on the performance of the contract (art. 6.1.b), legitimate interest (art. 6.1.f) and, where applicable, the user’s explicit consent (art. 6.1.a).

User rights (EU): European market users have the right to access their personal data, rectify it, request its erasure, restrict or object to its processing, and request the portability of their data. To exercise these rights, they must contact contacto@kaptura.com.ar. They also have the right to lodge a complaint with the data protection supervisory authority of their Member State.

Right of withdrawal (14 days): In accordance with Directive 2011/83/EU on consumer rights, European market users who have purchased a plan through a distance contract have a period of 14 calendar days from the date of purchase to exercise the right of withdrawal without needing to give a reason, provided that the service has not begun to be provided during that period. If the user expressly requests the immediate start of the service and it has been activated within the 14-day period, the right of withdrawal is lost proportionally to the part of the service already provided. To exercise this right, the user must notify it through contacto@kaptura.com.ar before the indicated period expires.

Payment processor in the EU: Payments in the European market are managed by Paddle (Paddle.com Market Ltd.), which acts as Merchant of Record. In this context, Paddle is the controller of the payment data and issues invoices to the consumer.

11

Governing law and jurisdiction

As a general rule, these terms are governed by the laws of the Argentine Republic. For any dispute arising from their interpretation or performance, the parties submit to the jurisdiction of the Ordinary Courts of the City of Córdoba, Argentina, waiving any other venue or jurisdiction that may correspond to them.

For European market users, with respect to the processing of personal data, the provisions of Regulation (EU) 2016/679 (GDPR) and the legislation of the relevant Member State also apply, which will prevail over Argentine legislation in the event of a conflict in that specific matter.

Kaptura reserves the right to update these Terms & Conditions at any time. Changes will be notified to users with an active account by email or notice on the platform at least 10 days before they take effect. Continued use of the service after that period implies acceptance of the new conditions.